Moving forward, our newsletter will go digital with no more printed versions in order to be kinder to the environment.
Happy sharing and learning!
Share and Learn
We believe reading articles on different subject matters has the power to enrich and enlighten ourselves in many aspects.
Newsletter (2023 Spring Issue)
Articles available in our Newsletter (2023 Spring Issue).
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WORK more MEET less
The actual values of internal meetings...
Feb 6, 2023
"Have you divorced with your clients lately?"
The cost of after-sales service...
Feb 18 2023
Learning Hong Kong culture with iconic food
Hong Kong style BBQ Pork with Canadian Maple Syrup
Feb 28, 2023
Newsletter (2022 Fall Issue)
Articles available in our Newsletter (2022 Fall Issue).
Exclusive 10% discount when you sign up to become a member.
"How could you offer such a wide range of subject matters?"
Sep 16, 2022
Today we got a very great question from a customer who was curious about our service offerings, he said "You offer such a wide range of learning topics from customer service, selling skills to languages, how could that be possible?" ... read more...
"I'm flattered..."
Sep 21, 2022
My hairdresser said to me "you speak very good English!" A friend said to me "you are one of my 2 best friends!" My responses to them both were "OH thank you, I'm flattered." ... read more...
What would be the future retail trend?
Sep 23, 2022
Since the pandemic, the retail ecosystem has been changing rapidly. Many clients and colleagues are asking this question "will physical store still have values in future?" I believe the answer is "yes". ... read more...
Newsletter (2022 Summer Issue)
Articles available in our Newsletter (2022 Summer Issue).
Exclusive 10% discount when you sign up to become a member.
What is "Client Experience"?
July 12, 2022
"Client Experience" can be an impression or a feeling that a retail store, a restaurant, a bank or any business create for its clients. Very often, it is the people - the staff - who create such experience. ... read more...
Shall we "sell" our products to customers?
July 18, 2022
Nobody likes or wants salespersons to "sell" them products that they don't need. Salespeople always make the mistake by talking too much about the product features without truly understand the needs of their customers. ... read more...
Why online learning is the global trend?
July 28, 2022
Even before the pandemic, we've always been a big fan of online learning. Considering that the new generation is so techno-savvy, we should not underestimate their self-learning and self-studying ability. ... read more...
