Essential Elements in Customer Service Excellence

*Online eLearning Module* Essential Elements in Customer Service Excellence *Up to 20% discount for First-time Purchase Site Members and Small Business* Please contact info@ipeoplepei.ca for pricing and program details! Program Objectives: To provide participants with the essential customer service elements from greeting to bidding farewell in order to establish a great first impression and build good rapport with customers. Program Outlines: (1) Meet and Greet Customers (2) Small Talks and Build Rapport (3) Introduction to your Brand and Services (4) Exchange of Information and Invitation to Try and Feel (5) Schedule Next Appointment and Bid Farewell Target participants: Small businesses who would like to provide their employees with basic knowledge and skills on customer service Individuals who would like to enhance their knowledge and skills on customer service Program Level: Basic Facilitation Structure: Online eLearning Module at their own pace. Medium of Instructions: Self-Learning digital reading materials in English